With more and more operators moving into multiple service provision and the unprecedented explosion of smart technology, self-care needs to work seamlessly across multiple channels and technology platforms. Customers want to interact whenever and wherever they like and use the most convenient device at the time to manage their accounts and services.
Smart devices are now part of everyday life and mobile phone self-care apps have become an expectation rather than a passing thought for consumers.
The business benefit of self care apps to operators is wide ranging, from regular positive customer experiences which help strengthen the brand relationship and, with the ease and immediacy of the systems, reduce costly queries to call centers.
In addition they enable the operator to tailor communications with the customer, developing a personalized relationship that then eases cross/up selling of products and services.
At Separate Reality we recognize the true potential of self-care apps, so our product doesn’t just look good and ‘make sense’ but it also interacts at a deep and powerful level with the operators’ BSS/OSS systems. Ensuring the optimum customer experience is always delivered.
What’s more, it’s completely configurable so your brand identity shines through.